Associate Operational ManagerHearth and Homestead
We’re seeking a proactive and detail-oriented Associate Operational Manager to oversee the heartbeat of our artisanal skincare production facility in Forest, VA. In this critical role, you’ll support the General Manager by managing daily operations, optimizing production processes, and leading our team to deliver high-quality, handmade skincare products that delight our customers. With $15 million in projected annual revenue, our small but ambitious facility thrives on efficiency, innovation, and a commitment to excellence. The ideal candidate is a hands-on leader with a passion for operational success, a keen eye for improvement, and the ability to inspire a tight-knit team in a fast-paced environment.
- Oversee daily production operations, ensuring timely and efficient manufacturing of our small-batch skincare products while meeting quality and safety standards
- Manage and motivate a team of production staff, fostering a culture of accountability, collaboration, and continuous improvement
- Monitor and maintain production schedules, adjusting workflows to meet demand and minimize downtime
- Implement and refine operational processes to enhance efficiency, reduce waste, and control costs without compromising product quality
- Ensure compliance with industry regulations (e.g., FDA, OSHA, GMP) and company safety protocols, conducting regular audits and training as needed
- Collaborate with the General Manager to develop and execute operational strategies aligned with company growth goals
- Track key performance indicators (KPIs) such as production output, cost per unit, and defect rates, providing regular reports and actionable insights
- Coordinate with supply chain and procurement teams to ensure raw material availability and manage inventory levels
- Support new product launches by overseeing production trials, equipment setup, and staff training
- Solicit feedback from staff and customers to identify opportunities for process or product enhancements
- Step in to troubleshoot operational challenges, from equipment malfunctions to staffing issues, with a solutions-oriented mindset
- Assist in budgeting and cost management, contributing to the facility’s financial health
- Proven ability to manage production operations with a focus on efficiency and quality
- Strong leadership skills with experience supervising teams and driving performance in a manufacturing setting
- Excellent problem-solving skills and the ability to adapt to changing priorities
- Detail-oriented with a commitment to maintaining high standards in a regulated industry
- Effective communicator, capable of collaborating across departments and presenting data clearly
- Comfortable using operational software (e.g., ERP systems, production tracking tools) and analyzing performance metrics
- A proactive approach to identifying and implementing improvements in workflows or processes
- Ability to thrive in a small, dynamic team environment with a hands-on work ethic
- Bachelor’s degree in Operations Management, Business, Industrial Engineering, or a related field (or equivalent experience)
- Experience in production or operational management, preferably in cosmetics, skincare, or a related consumer goods industry•3 - 7 years
- Demonstrated success improving operational efficiency or reducing costs in a manufacturing setting
- Experience managing a team of 10-20 employees in a production environment
- Willingness to work on-site in Forest, VA, with occasional flexibility for off-hours support as needed
- Familiarity with FDA regulations, Good Manufacturing Practices, Occupational Safety and Health Administration regulations
Hearth and Homestead is a thriving ancestral skincare company based in Forest, VA, proudly generating $15 million in annual revenue. As a small but mighty player in the industry, we specialize in crafting handmade skincare products that delight our customers and fuel our growth. Located in the heart of Virginia, we combine small-town values with big ambitions, offering a collaborative workplace where every team member’s contribution matters. Join us to make an impact in a company that’s poised for success and values operational excellence.
- $75,000 - $95,000 /yr, commensurate with experience
- Up to 15% of base salary, based on achieving operational and team performance goals
- Health insurance stipend, paid time off, and opportunities for growth
- Be a key player in a growing skincare business with a strong foundation and exciting future
- Work in a hands-on role where your ideas and improvements directly shape our success
- Enjoy a competitive salary, performance-based bonuses, and a supportive team environment
- Live and work in Forest, VA, a peaceful community with easy access to Lynchburg’s amenities, all at a lower cost of living
