Naturopathic Care Coordinator

$14.00 - $19.00 hourly
  • Options Naturopathic Clinic
  • 2460 Fairmount Boulevard, Cleveland Heights, OH, USA
  • Oct 06, 2021
Full-time Admin-Clerical Business Development Customer Service Health Care Professional Services

Job Description

Position Summary:

The Naturopathic Care Coordinator will support other admin in overall patient care and communication. This involves assisting patients to get what they need from our apothecary, as well as scheduling and coordinating lab assessments. The environment is fast-paced and requires daily hands-on involvement.


Key Relationships:

  • Dr. Erin, CEO, Visionary and Founder
  • Additional staff physicians
  • Patients & Customers (internet sales & non-patient dispensary sales)
  • Other Care Coordinator(s), Patient Support Specialist, Shipping staff & Apothecary Queen


Major Responsibilities:

- Answering the phone-incoming questions from patients new and existing

- Responding to emails from new and existing patients

  • Patient scheduling new and existing
  • Lab work – uploading faxes/emailing results to patients

- Pre-visit preparation (uploaded labs, consent & intake forms filled out)

- Post-visit process virtually and in person

  • Patient education (communicating answers on plans and about specific products to patients)
  • Shipping medicinary items to patients and customers