Client Service Associate (part-time)

$15.00 - $18.00 hourly
  • Petros Financial Group/Woman's Worth
  • 1031 West Morse Boulevard, Winter Park, FL, USA
  • Sep 30, 2021
Full-time Customer Service Finance Insurance

Job Description

 About You

  • Are you good at problem-solving and do you love working in a team environment?
  • Do you have a lot of energy, drive and a positive attitude?
  • Are you versatile and like to work on a variety of projects?
  • Do you have a heart and passion for serving others?
  • If this sounds like you, then you’ll love working with this team!

 About Us

We are a team of passionate professionals with the mission to help families protect and preserve their desired lifestyles.  We apply the highest ethical standards in everything we do while providing superior, caring and personalized service to clients and their families. 

 About the Job

Petros Financial Group and Woman’s Worth® LLC is seeking an outgoing, motivated self-starter for the firm's Central Florida office located in Winter Park, FL.  Some travel may be necessary.  Petros Financial Group is an integrated retirement planning firm with additional offices in Palm Coast and the main office in Jacksonville, FL.  An affiliate company of Petros, Woman’s Worth® LLC, specializes in the unique lifetime income planning needs of women and serves women in a female-friendly manner.  The purpose of this position is to provide an exceptional problem-solving and friendly experience for all clients requesting support while offering proactive service complete with a high level of problem resolution, follow-through, and communication. 

 The primary function is to service the existing client base with all service requests including beneficiary changes/withdrawals, index annuity reallocations, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings and preparing issued accounts for delivery.  Strong follow-through of commitments is a must and all follow-up activities are to be completed, allowing for a systematic meeting process.  The end result will be delighted, informed clients and advisors as well as accurate tracking and successful completion of new accounts.

 Minimum Requirements:

  • Associates degree preferred
  • 3+ years of relevant customer service experience in the financial or insurance industry, preferably working with financial advisors
  • State of Florida 215 Insurance license required

 Key Job Duties:

  • Communicate with clients to fully understand their inquiries or requests and the results and outcomes
  • Contact appropriate individuals or companies to resolve clients’ inquiries or requests
  • Follow-up on unresolved inquiries or requests
  • Process requests made by individual managing case-prep and post-appointment activities as directed by advisor
  • Request scheduling of review appointments
  • Review IRA accounts to determine RMD requirements and advise advisors or clients accordingly
  • Review accounts and advise clients in January to make IRA contributions
  • Modify and maintain CRM, records for address or other client contact changes
  • Meet with clients on the phone or in-person as necessary to successfully resolve the needs of the client

  

Job Type:  Part Time – 8:30 AM - 5:30 PM  Wednesday, Thursday and Friday; very rare evenings in support of company events; with the flexibility to work extra hours from time to time.