EyeMD EMR Healthcare Systems Inc

Electronic medical record software for ophthalmology practices, like yours, is all we do.

We understand what Ophthalmologists need. We know, because every member of our design and leadership team has worked in an ophthalmology practice. You face specific challenges in your practice and we know how patient flow should work.

EyeMD EMR Healthcare Systems’ longevity as a healthcare technology services company first began with medical practices in 1998. As X-tech Data Systems, Inc. (EyeMD EMR’s parent company), we provided hardware and software services for medical practices and medical billing companies. EyeMD EMR has always been a privately-owned, debt-free and profitable company.

Our strong commitment to the medical field is nearly two decades long. We’ve been recognized on the prestigious Inc. Magazine’s, 5,000 List. EyeMD EMR has ranked as one of the fastest-growing private companies in the U.S. for three years in a row.

EyeMD EMR Healthcare Systems Inc Bonita Springs, FL, USA
Sep 23, 2021
Full-time
Rapidly growing Electronic Medical Records (EMR) software company seeking a full-time salaried Technical Support Specialist. This position will primarily consist of telephone & remote access support. Duties include software installation, installing and troubleshooting diagnostic equipment & device integrations, troubleshooting technical & training-related issues.   Responsibilities:  Serve as the first point of contact for customer technical assistance.  Perform Software/Equipment Installations.  Perform remote troubleshooting through diagnostic techniques and pertinent questions.  Determine the best solution based on the issue and the details provided by the customers.  Walk the customer through the problem-solving process.  Escalate unresolved issues to the next level of support personnel.  Document client issues and the steps you have taken to resolve the issue.  Follow-up and update customer status and information.  Identify and suggest...